Privacy Policy

Nadir Home ("Nadir," the "Service") is a consumer web application that helps homeowners understand home repair issues and contractor quotes. Nadir Home is owned and operated by FixGrid ("FixGrid," "we," "us," or "our"). References to "we" in this policy mean FixGrid operating the Nadir Home Service.

We are on the homeowner's side. We do not operate a contractor marketplace and we do not sell leads or referrals to contractors.

Contact for privacy questions: support@fixgrid.app.

• Account data. Email and authentication identifiers from our auth provider (Clerk), and subscription tier.
• Diagnosis sessions. Messages you send, optional photos you upload, AI responses, and session cost meters used to run and improve the product.
• Quote scans. Files or text you submit for quote review, extraction results, and verdicts.
• Feedback. Optional ratings and free-text outcomes you submit after a verdict, used for product quality review.
• Usage and billing. Monthly usage counters, prepaid scan credits, and Stripe customer / subscription identifiers. Card numbers are handled by Stripe; we do not store full payment card data.
• Technical logs. Standard server logs (timestamps, error messages, approximate request metadata) for security and reliability.

• Provide diagnosis and quote-review features you request.
• Enforce free and Pro usage limits and process payments.
• Improve prompts and product quality through internal review (including an FMP review workflow). We do not auto-publish your cases into public marketing without a separate process.
• Secure the service, prevent abuse, and debug failures.
• Comply with law and enforce our Terms.

To generate diagnoses and quote analysis, we send relevant content you provide (text, and images/PDFs when you upload them) to our AI provider, currently Anthropic. Anthropic processes that content as a service provider to deliver the model response. We configure and log token usage and prompt versions for cost control and quality.

AI output is guidance only. It is not a licensed inspection, engineering opinion, or legal advice. See our Terms and the on-screen disclaimer.

Diagnostic photos and quote files are stored in object storage (Cloudflare R2) under paths scoped to your user id. Images sent to the AI API are resized server-side before transmission. You should avoid uploading documents that contain sensitive identifiers you do not need for the repair (e.g. full SSN, unrelated medical records).

If you connect a smart home integration in a future release, we only read device telemetry needed for diagnosis. We do not write to or control devices. Device identifiers, structure names, and account labels are stripped before any telemetry is included in AI prompts.

• Free accounts: diagnosis threads are retained for approximately 30 days, then eligible for deletion/pruning.
• Pro accounts: diagnosis history may be retained for the life of the account (long-term retention intended for your repair history), unless you request deletion earlier.
• Feedback and AI usage logs: retained as needed for product quality, abuse prevention, and accounting, and may outlive a deleted session in de-identified or aggregated form.
• Billing records:retained as required for taxes, disputes, and Stripe's records.

We do not sell your personal information. We share data only with:

• Service providers who process data for us (e.g. Clerk auth, Stripe payments, Anthropic AI, Cloudflare R2 storage, hosting, email if enabled), under contractual obligations to protect it.
• Legal requirements if we must respond to lawful process or protect safety and rights.

We never share your data with contractors for marketing or lead generation. No contractor pays for placement in Nadir Home.

We use industry-standard controls appropriate to a small consumer SaaS product: encrypted transport (HTTPS), secret management via environment configuration, origin checks on mutating APIs, rate limiting on sensitive endpoints, and webhook signature verification for payment events. No method of transmission or storage is 100% secure.

• Access or correct account email via your auth account settings.
• Request deletion of account data by emailing support@fixgrid.app. We will process requests subject to legal retention needs (e.g. billing).
• Optional feedback is never required to use a feature.

Nadir Home is not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this policy as the product evolves. We will change the "Last updated" date above. Material changes may also be noted in-product or by email when appropriate.

This policy describes our practices for the Nadir Home product. It is not a substitute for legal advice. For questions about your rights under a specific jurisdiction, consult counsel.